Write a letter or download a feedback form and post to the:
Quality Assurance and Standards Officer
Gateway Health 155 High Street Wodonga VIC 3690
If you make a complaint or provide feedback to us we will:
Treat you with respect
Tell you what will happen when your complaint or feedback is being looked into
Let you know that we have got your complaint and keep you updated – we will only contact you if you asked us to
Provide you with support at any time during the complaint process – support will be given in a way that reflects your individual, cultural and language needs
Allow you to bring another person to speak on your behalf – this may be a friend, family member or trained advocacy worker
Carry out the complaint or feedback process in a fair and open way
Give you reasons for any decisions that are made
Protect your privacy and make sure the details of the complaint are only shared with staff directly involved in finding a solution
Not treat you any differently after you have made a complaint or given feedback
Work with you to look into your complaint – if you have asked for us to let you know what has happened we will write to you within 30 working days
Give you the option to be involved in service, communication or access reviews to help us to improve
We work towards resolving any complaint(s) you have made in a timely manner.
Gateway Health is committed to an environment free of discrimination and harassment due to a person’s gender, race, culture, sexuality or disability. If you believe you have been affected by these in using our services please let us know by using the feedback form or by emailing feedback@gatewayhealth.org.au.
Online Feedback Form
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You can contact:
Gateway Health Quality Assurance and Standards Officer – Phone 02 6022 8888